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About Us Fairygoodies is a trading name of Fairyglass (www.fairyglass.co.uk). We are a small, family run business and are completely dedicated to your total satisfaction. We're consumers too, and we like good service, so we try to put our customers first. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Fairyglass Ltd
Unit 33, Leafield Industrial Estate
Corsham
Wiltshire
SN13 9RS
tel. 01225 436208
fax. 01225 436125
fairies@fairygoodies.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit & debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency on your statement.
We accept all major forms of card payment, including Switch, Maestro, Visa, Mastercard and American Express. We also accept payment by Paypal, and personal cheque. Should an item not be in stock, we will usually call to offer a replacement, or backorder if you prefer. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice or the goods. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We aim to ship your purchases on the day the order is received, or the next day at the latest. Most goods are shipped by 1st class post, which is not insured and has no guaranteed speed of delivery. In busy times, such as Christmas, shipping may take a day longer, and speed of delivery may be affected. If you have an urgent requirement please contact us by phone or e-mail and we will do our best to speed your order up. If you wish, you can choose a guaranteed service such as Royal Mail Special Delivery which will ensure your order arrives quickly.
Our UK shipping costs are as follows:
Goods value up to £10- delivery charge £3.
Goods value up to £30- delivery charge £4.
All orders over £30 are post free.
International orders are charged at varying rates depending on your location, and the weight and value of the goods ordered. You can see shipping charges in checkout before you commit to pay, but after you have entered your location.
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Back Orders If your item is not in stock, we will call you and discuss a replacement, or back order it for you. |
Tax Charges All prices include VAT at 20%. If you live outside of the UK mainland, please tick the box during checkout to deduct the VAT element from your order. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Your statutory rights are not affected. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01225 436208 (International +44 1225 436208), or write to us at Units 33 & 35, Leafield Industrial Estate, Corsham, Wiltshire SN13 9RS. |
Privacy Policy Fairygoodies do not disclose buyers' information to third parties other than to our card payment provider, when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We DO NOT sell our mailing lists to anyone and will not contact you more than 6 times a year with our own newsletters. You have the option to opt into these newsletters during checkout.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We will accept returns of unwanted goods provided they are returned in a resaleable condition and unused, in original packaging. |
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